Why Did the Signal Improve but the Internet Speed Drop?

2. Frequency Band Difference

If your phone is using a different signal type (e.g., 5G, 4G, 3G) and frequency band than the booster supports, the data speed can be affected.

Solution:

• Check your signal type (e.g., 5G, 4G, 3G) and ensure it matches the booster’s capabilities.
• Use a specialized app on your phone to find out the frequency bands.
• Compare test results before and after turning on the booster to see if the frequency and data speed differ.
• If you notice that the frequency before the booster was different and resulted in better internet speed than after the booster is turned on, consider replacing the booster to ensure it supports the best-performing network type and frequency band. Submit a request for assistance with model replacement if needed.

3. Over-amplification or Incorrect Antenna Placement

Too strong input signal, antennas being too close to each other, or antennas not facing the correct directions can cause interference and slower speeds.

Solution:

• Ensure outdoor and indoor antennas are at least 10 meters (30 feet) apart to prevent interference.
• Use physical barriers like walls or ceilings to improve antenna separation and reduce signal interference.
• Antenna directions should be oriented away from each other to prevent interference between them. Ensure that each antenna is aimed in opposite directions to maximize signal quality and minimize feedback. How to aim the external antenna properly.

4. Temporary Mobile Provider Issues

Sometimes, mobile providers may experience temporary issues with their base stations, which can lead to poor signal quality or inconsistent internet speeds.

Solution:

• If you notice a sudden drop in signal quality or speed, wait a couple of days. These issues are often temporary and may improve once the provider resolves them on their end.

5. Low Signal Quality or Poor Network Infrastructure

If the original internet speed is slow due to provider-related issues, the booster may not improve it significantly. The booster helps by amplifying the signal strength in dBm, but it doesn’t directly affect internet speed (Mbps). In some cases, even with a stronger signal, the network infrastructure may still limit speed.

Solution:

• If you're in a rural or remote area, the infrastructure may limit available speeds.
• Check with your provider about network improvements or consider switching to a different provider with better infrastructure if available.