WE AMPLIFY MOBILE SIGNALS
SINCE 2001
SINCE 2001
Kindly be informed that our invoices don't have VAT because the company 7H Trading Ltd is registered in Gibraltar which is a VAT free jurisdiction.
Once you place your order, you will receive a confirmation email with a link to download your invoice. You can also create a customer account to easily access your order details and download your invoice anytime.
First of all please check your spam folder. If you still cannot find the email, please request it in your customer account and we'll resend it.
You have 2 business days to correct your shipping details before the parcel is dispatched. After that, any further changes will need to be made directly with the local shipping provider at an additional cost.
For any adjustments or corrections to your order, please provide the correct shipping details through our customer support form before the order is shipped.
You have 2 business days to change the model before the parcel is dispatched. After that, the parcel will be on its way and cannot be intercepted. You will need to receive it and initiate a model replacement return process. If you realize you need to change the model within this time frame, please send us a request through your customer account.
Our company does not charge any additional fees beyond the amount displayed in your cart at checkout. If you notice an extra charge, it’s likely a fee from your bank or payment provider.
This could include:
We recommend contacting your bank or payment provider for clarification, as they can explain these charges in detail.
If you need any details from us to assist with your inquiry, send us request through your customer account.
Our company doesn't send equipment to military bases. If you've already placed an order for delivery to a military base, please provide a private or company address instead. To do so, log in to your account, select the “Modify order details” option, and update the address accordingly. Once we receive the updated address, we can proceed with your order.
If you want to cancel your order, please contact our support team through your customer account as soon as possible. It is crucial to reach out within 24 hours to prevent the dispatching of the goods. Once the order has been shipped, cancellation will no longer be possible. For more details and information about our cancellation terms, please refer to our Return/Cancellation policy.
According to our shipping policy, orders are typically shipped within 1 business day after receiving cleared payment. The tracking number will be available in your account and sent to you via email notification within 2 business days after your order has been processed. You can log in to your account to check your order details and track your shipment.
If you encounter any issues with the tracking information, please report the problem through your customer account.
According to our shipping policy, standard shipping usually takes 5-7 business days, though delivery times may vary depending on the destination country and any unforeseen interruptions from local shipping providers.
Your tracking number was provided in your customer account and sent via email within 2 business days after your order was processed. Please check your tracking details to see the current status of your shipment. If you encounter any issues with the tracking information, please report the problem through the report form in your customer account.
The company has warehouses in Spain as well as production and the main warehouse in China. Your order is shipped from the stock where the item is available at the moment of your order and with the fastest delivery time offered.
These delays are a common part of international shipping from outside the EU. We are closely monitoring your order and will update you as soon as we have more information. If you need further assistance, please report the problem through the form in your customer account. Sign in to your account, describe the problem in the form that appears, and submit it.
As outlined in our shipping terms, orders are dispatched from the warehouse (either in Europe or the main production facility in China) where the item is available at the time of the order, using the fastest available delivery option.
As a result, while we aim to provide efficient shipping, there are occasions when orders may be dispatched internationally, which can involve customs clearance. Customs duties and taxes are determined by the destination country and are beyond our control.
We understand that customs fees can be unexpected. To address this, we are happy to either refund the duty amount you've already paid or assist with payment. Please submit a request through the form in your customer account for the necessary assistance. Log in to your account, go to the “Customs Issues” option, and submit the form with the required details.
According to our shipping terms, some orders may be shipped internationally depending on stock availability at the time of the order. This can result in customs clearance requirements, which vary by country. If your parcel is stuck in customs, it may be due to inspections or additional paperwork, which are beyond our control. Please check your tracking information for any updates or instructions from the carrier:
If your parcel is already in transit, you will need to wait until it reaches the destination country. Once it arrives, you should reach out to the local carrier office directly to request a change of delivery address, or your contact details, or special instructions for the courier/driver. You can usually find contact information on the carrier's official website, under the 'Customer Support' or 'Contact Us' section. To check the current status and track your parcel, please log in to your customer account and click on the “tracking number” to locate your parcel.
If the tracking shows your parcel as delivered but you haven’t received it, please:
Please note that this functionality may vary depending on the country and carrier.
Please be assured that the problem will be solved in any case.
We’re sorry to hear that you received damaged items. To assist you promptly, please submit a report request via your customer account, including photos of the damaged items. We’ll arrange for a quick replacement at no extra cost and without the need for additional paperwork.
We are sorry to hear about the issue and apologize for the inconvenience. If any item is missing or doesn't match your order, please submit a report through the form in your customer account, specifying the items in question and including a clear photo of the received equipment. We will promptly provide the missing items or replace the incorrect ones at no extra cost or delay.
We apologize for any inconvenience. The installation manual is provided in PDF format with the order confirmation email, which is sent immediately after your order is placed. If you’re unable to find it, you can also download the manual directly from our website by entering your booster model name.
You have the right to return your booster within 30 days upon delivery, as outlined in our Return Policy.
However, before proceeding, kindly note that many issues can often be resolved through simple adjustments, which could save you the hassle of a return. Here are some common technical issues that can be fixed:
We recommend trying the following steps to resolve any technical issues:
If your reason for return is not related to the product’s performance, you can submit a return request through the report form in your customer account. Please provide the exact reason for the return to ensure faster processing.
According to our Return Policy, returns for a refund or replacement are accepted within 30 days of delivery. Since this period has expired, we are unable to process your return request. Thank you for understanding.
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